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Tickets are purchased under Broadway Across America Season Ticket privileges and are subject to terms and conditions of that relationship. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats.
When reviewing prices listed on yourindividual seasontickets, they will not add up to the total amount paidat renewal time. Tickets prices listed do not include season handling and patron/premium fees. Due to the nature of live entertainment dates, times, artists, venues, prices and on sales are subject to change without notice.
Once your ticket order has been confirmed and processed you should expect to receive your tickets in approximately three weeks. Some cities do offer the convenience of printing your tickets at home, which will be a delivery option when you place your order.
If you have ordered tickets less than 14 days prior to the performance, to guarantee you receive your tickets they will be held at the Theatre Box Office to be picked up an hour prior to performance.
One of the many benefits of being a Season Ticket Holder is the ability to purchase additional shows and specials in the season months in advance of the General Public. Call your Season Ticket Hotline today or log into your Account online.
If you are not a Season Ticket Holder shows generally go on sale 6 to 8 weeks prior to the opening performance. Mega-Hits like Disney’s The Lion King, Wicked and Jersey Boys often go on sale several months in advance, please be sure to check the website often.
Although it is never our goal in inconvenience our Guests there are times with mailings when materials do no reach their planned destination. Please call your Season Hotline as soon as once you realize you’ve not received them. We will confirm your performance, shipping address and printing date. If necessary we will issue a "Location Pass," which will be available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.
No problem! Please call your Season Ticket Hotline as soon as you realize that you have misplaced your ticket(s). We will confirm your performance and seating and issue a "Location Pass," which will be available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.
Exchanging tickets is an exclusive benefit to our Season Ticket Holders. If you have a conflict you are able to exchange your tickets for another performance of the same production. We ask that you request your exchange 48 hours prior to the performance you currently have and by 3pm Friday for weekend performances. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. Additional monies will be collected if exchanging into a higher priced performance.
There are three easy ways to Exchange:
Exchange by PHONE: (not available in all market). Simply call your Season Hotline during business hours of Monday – Friday, 10am to 5pm and a Broadway Across America Representative will be happy to assist you. Please have your tickets in hand when calling to exchange your tickets. Once confirming your exchange over the phone, you will be advised to destroy the original tickets as the barcodes will be invalidated and will not be accepted when scanned at the venue.
Exchange by FAX: 800-329-8587. Please tear your tickets in half and fax them along with your performance options.
Exchange by MAIL:
Broadway Across America Austin
PO Box 203766
Houston, TX 77216-3766
If your city has a local Broadway Across America office or Season Ticket Holder window you can also exchange in person.
As a Season Ticket Holder we understand emergencies happen and want to make every effort to be sure you see the performance. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please call your Season Ticket Hotline within 24 hours of your missed performance and ask to speak to a representative about options of being passed into another performance of the same production, inventory permitting. If your performance is on a Friday, Saturday or Sunday please contact the local venue box office for assistance. Seating locations are not guaranteed and accommodations can only be made for the same production, based on availability. You can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances once the production has ended.
Exchanging is an exclusive benefit to our current Season Ticket Holders. When purchasing single tickets all sales are final.
Only Season Ticket Holders have the flexibility with purchases. When purchasing single tickets all sales are final. There are no refunds or exchanges.
As a Season Ticket Holder we want you to bring your friends and family! Yes, you can purchase additional tickets for them on your account as long as the Account Holder is placing the order. All tickets ordered will be mailed to the address on the account. No exceptions. Please note there is an eight ticket limit on most performances.
You can now update your mailing address and other contact information online by logging into Account Manager. Otherwise address changes can be sent by the Account Holder in writing to:
Broadway Across America
PO Box 203766
Houston, TX 77216-3766
*We are not responsible for items not forwarded by the post office
Splitting season accounts can be requested by the current Account Holder in writing to our office before the renewal deadline. Complete address information on the parties’ involved need to be included with their payment in full. Once new accounts have been created only the new Account Holder can access his/her account. Once accounts are split the original Account Holder no longer has account privileges on the new account. Management has the right to decline splitting of accounts.
While going to the theater is certainly a special occasion, there is no required dress code. You'll probably be most comfortable in casual business wear.
The doors to the theater lobby typically open one- hour prior to curtain, and the doors into the actual venue half hour prior . However, Presenters may open the auditorium doors at their discretion. There is often a 10 minute hold in the lobby if you are not seated by curtain time. Latecomers will be seated at Manager’s discretion.
Broadway Across America is thrilled to work with Groups and Charitable functions. On the BroadwayAcrossAmerica.com home page select the city you are interested in and click the Groups tab at the top to find to Group Sales Manager information for that city.
If your question has not been answered, please contact Minneapolis Customer Service so that we may be able to speak with you personally.
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