Minneapolis
 

Frequently Asked Questions

Season

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

As a Season Subscriber, you may exchange your tickets for another performance of the same production. Exchanges may be made for free online (see below) or in person at the State Theatre Box Office, and by calling the Season Subscriber Hotline (fees apply). You must have your tickets in hand for exchanges by phone. Comparable seating locations are not guaranteed. When exchanging from a lower to a higher-priced ticket/performance, the price difference must be collected when processing the exchange. Refunds cannot be offered for the difference if you exchange into a lesser priced ticket/performance. All ticket exchanges must be processed at least 24 hours prior to the performance you are originally scheduled to attend. If your show is on a weekend, please complete your exchanges by 5pm on the Friday prior. Due to the popularity of some shows, ticket exchanges may not be available, or only for a limited window of time. Sorry, missed performances cannot be refunded.

 

Tickets purchased through Group Sales, please contact the group sales department at 612.373.5665.

 

There are many ways subscribers can exchange their subscription tickets:

 

1. Login to the Subscriber’s online account at BroadwayAcrossAmerica.com/Minneapolis

 

2. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

 

3. Call the Thrivent Financial Broadway on Hennepin Subscriber Hotline at 1.800.859.SHOW (7469)

 

4. In person at the State Theatre Box Office.

 

5. By mail at Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019

 

Online exchanges are free; however subscribers may incur a ticket exchange fee for all phone and in-person exchanges. When exchanging from a lower to a higher priced seating location/performance the price difference will be collected when processing the exchange.


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When will I receive my Season Tickets? Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Season tickets will be mailed to the address listed on your account approximately 4-6 weeks prior to the first engagement.  You may exchange your seats prior to season tickets being mailed (see above for exchange options), your exchanged seat/date will be mailed instead of your original assigned seats/dates.


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How do I change my address, phone number or e-mail address?

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

 

1. Login to the Subscriber’s online account at BroadwayAcrossAmerica.com/Minneapolis. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.

 

2. E-mail MinneapolisService@BroadwayAcrossAmerica.com.

 

3. Mail your updated information along with your account number to Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.


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I don’t know my password. What do I do?

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you.  Click on the link provided in the email and enter your new password.  If you do not have an Account ID or password, or do not know the email address registered to your account, please contact Thrivent Financial Broadway on Hennepin customer service hotline at 1.800.859.SHOW (7469).


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I need to change my password. How do I do it?

If you know your password, but need to change it enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID.  Directly underneath of the Account ID, click on “edit my profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Thrivent Financial Broadway on Hennepin show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets (may vary by show) per show per subscriber account will be strictly enforced. If you are bringing a large group please contact our Group Sales Department at 612-373-5665.


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Can I exchange my tickets? Can I exchange by phone? Can I exchange by mail?

Absolutely! We recommend you make exchanges in advance as we cannot guarantee availability or comparable seating. There are many ways subscribers can exchange your subscription tickets:

 

1. Login to the Subscriber’s online account at BroadwayAcrossAmerica.com/Minneapolis.  Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password

 

2. Call the Thrivent Financial Broadway on Hennepin Subscriber Hotline at 1.800.859.SHOW (7469), Monday–Friday 9am–5pm CT

 

3. In person at the State Theatre Box Office, Mon–Fri 10am–5pm, Sat Noon–3pm.

 

4. By mail at Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019. Please include your phone number in case we need to contact you.

 

Online exchanges are free; however subscribers may incur a ticket exchange fee for all phone and in-person exchanges. When exchanging from a lower to a higher priced performance the price difference will be collected when processing the exchange.  Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


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Can I purchase additional tickets?

Additional subscription tickets may be purchased by logging into your online account at BroadwayAcrossAmerica.com/Minneapolis the Thrivent Financial Broadway on Hennepin Subscriber Hotline at 1.800.859.SHOW (7469), Monday–Friday 9am–5pm CT or in person at the State Theatre Box Office, Mon–Fri 10am–5pm, Sat Noon–3pm.

As a Season Subscriber, you may exchange your tickets for another performance of the same production. Exchanges may be made for free online (see below) or in person at the State Theatre Box Office, and by calling the Season Subscriber Hotline (fees apply). You must have your tickets in hand for exchanges by phone. Comparable seating locations are not guaranteed. When exchanging from a lower to a higher-priced ticket/performance, the price difference must be collected when processing the exchange. Refunds cannot be offered for the difference if you exchange into a lesser priced ticket/performance. All ticket exchanges must be processed at least 24 hours prior to the performance you are originally scheduled to attend. If your show is on a weekend, please complete your exchanges by 5pm on the Friday prior. Due to the popularity of some shows, ticket exchanges may not be available, or only for a limited window of time. Sorry, missed performances cannot be refunded.


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Absolutely you can print at home and there is no fee! Follow these simple steps to print tickets at home:

 

1. Select “Manage My Tickets” under the “Subscriptions” tab at BroadwayAcrossAmerica.com/Minneapolis Login using your account number or e-mail address & password.

 

2. Select “Manage My Tickets” under “Ticket Options”, or simply choose “Manage This Event” next to your upcoming event if listed below.

 

3. Select your EVENT from the calendar view to see the ticket details for that event.

 

4. Use the dropdown to select the “Print tickets” action.

 

5. Select the SEAT LOCATION(S) that you wish to print, then click “Continue” at the top of the calendar.

 

6. Review information and select “Continue to Print”

a. *if you already have your tickets and are reprinting them please be sure to check the REPRINT box

 

7. Continue through the prompts to download a file with your ticket.

 

8. Once you have agreed to the Terms & Conditions, select “Submit” and open the downloaded file to print your tickets.


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I would like to upgrade my Season package seating. What do I need to do?

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:

 

1. Login to the Subscriber’s online account at BroadwayAcrossAmerica.com/Minneapolis

 

2. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

 

3. Call the Thrivent Financial Broadway on Hennepin Subscriber Hotline at 1.800.859.SHOW (7469), Monday–Friday 9am–5pm CT

 

4. In person at the State Theatre Box Office, Mon–Fri 10am–5pm, Sat Noon–3pm.

 

5. By mail at Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019. Please include your phone number in case we need to contact you.

 

The price difference between the lower and higher price level will be collected upon processing the upgrade. Online upgrades do not incur any fees; however Subscribers may incur a ticket exchange fee for all phone and in-person upgrades.

 

In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone, mail or by fax. All requests must be made in writing. Requests are reviewed and processed on a date-received basis following the renewal deadline.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account. 


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.


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I have already seen one [or more] of the shows in my season package. What are my options if I don't want to see it again?

We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our Swap-a-Show program. Please contact our Thrivent Financial Broadway on Hennepin Subscriber Hotline at 1.800.859.SHOW (7469), Monday–Friday 9am–5pm CT for further information. Please note: some shows in your season package may not participate in our Swap-a-Show program.


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Thrivent Financial Broadway on Hennepin Subscriber Hotline at 1.800.859.SHOW (7469), Monday–Friday 9am–5pm CT to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.


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If I change my mind, can I cancel the season subscription and receive a refund?

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee.  Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.


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Are there any restaurants that have discounts or pre/post-show specials in the area?

Yes, a few area restaurants offer pre/post-show specials.  In your season ticket packet you will receive a list of the restaurants and corresponding offer.   You may also view restaurant offers on our website.


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General

What hours does the State Theatre Box Office observe?

State Theatre Box Office

Monday – Friday, 10am – 5pm

Saturday, 12pm – 3pm


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How can I view a seating chart for the Orpheum, State and Pantages Theatres?

To view a seating chart for Orpheum, State and Pantages Theatre you can click here or Minneapolis Theatres


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What happens if my tickets are lost or stolen?

If you lose your tickets, please call the Box Office or Season Subscriber Hotline immediately. For security, lost tickets will only be reprinted the day of the show and season ticket holders can pick up their tickets at the Will Call window one hour prior to the performance


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What is the performance runtime?

The performance runtimes vary for each show. To find out the runtime for each show go to http://www.hennepintheatretrust.org/broadway

or http://minneapolis.broadway.com/shows/tickets/ and select the show.  


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At what age can children attend shows?

Everyone, regardless of age, needs a ticket to attend  productions at the State, Orpheum and Pantages Theatres. Children under the age of six are encouraged to attend the theatres only for appropriately designated family events. 


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Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Seating for guests who use a wheelchair is available in a variety of theatre sections. When ordering tickets, please indicate any special needs. For our guests who are hard of hearing, the Orpheum, State and Pantages Theatres are equipped with listening units; please ask an usher for assistance. Every Broadway production that is part of the season package offers one performance that is American Sign Language (ASL) interpreted, Audio Described (AD) and Open Captioned (OC). Please visit HennepinTheatreTrust.org/accessible for more information on accessible performance dates or call the box office at 612.339.7007.


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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Subscriber Hotline, 1.800.859.SHOW (7469) Monday–Friday 9 a.m.–5 p.m. CT and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the State Theatre.  Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.  Please note: some shows may not offer reseating options.


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How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com or call our Subscription Hotline at 1.800.859.SHOW (7469) Monday–Friday 9 a.m.–5 p.m. CT


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Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by Thrivent Financial Broadway on Hennepin?

Click here or you can go to http://minneapolis.broadway.com/venues/theaters/ select the venue at the top of the page.  


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Where do I go to find out what other shows are playing in Thrivent Financial Broadway on Hennepin?

Check out all of our Broadway shows  here or you can go to http://minneapolis.broadway.com/shows/tickets/  


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What is the appropriate dress for attending a Thrivent Financial Broadway on Hennepin performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.


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What is the eClub?

The eCLUB is our free program that gets you access to advance offers for local Broadway shows BEFORE they go on sale to the public, priority offers and discounts to other live entertainment events in your area  and monthly eNewsletter and special offers from Broadway in New York City.  Click here to sign up.  


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How do I get on your mailing list?

The best way to get on our mailing list is to join our eCLUB.  It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public.  We will also let you know when season tickets become available.  


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What do I do if a performance is cancelled? What is the policy with regards to inclement weather?

All performances will go on as scheduled, regardless of weather conditions. If you miss a performance due to inclement weather, please contact the box office at 612.339.7007 for possible reseating options within the same production. All reseating is subject to availability and may not be offered due to show restrictions.


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Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for Thrivent Financial Broadway on Hennepin.

Thrivent Financial Broadway on Hennepin strongly urges all of our patrons to purchase their tickets through an Authorized Ticket source, which include Broadway Across America online and phone, Ticketmaster outlets, phone and online, and in person at affiliated box offices. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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Can I purchase tickets in person? Are there walk-up sales on the night of the show?

You sure can!  Tickets are available to purchase in person State Theatre Box Office, 805 Hennepin Ave, Minneapolis, MN 55402 Mon–Fri 10am–5pm, Sat Noon–3pm Tickets can also be purchase night of show as long as there are still tickets available. 


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the public 6-8 weeks before the show is in town.  To have access to tickets prior to the public on sale, join our eCLUB here.  


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can also call us at 1.800.859.SHOW (7469) Monday through Friday 9am-5pm. You can reach us by e-mail at MinneapolisService@BroadwayAcrossAmerica.com.  If you prefer to send written communication, please send to Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. The State Theatre Box Office emergency phone line is 612-339-7007.


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Group

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10, 20 or more are able to purchase tickets online or by contacting our Group Sales Department: 612-373-5665 Group minimums often vary per show.


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How many people constitute a group?

Group minimums vary by performance, but are usually 10 or more tickets.  For more details click here or go to http://minneapolis.broadway.com/groups/shows/.  


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Are there discounts available for groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket.


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Do I save any fees by booking a group?

Yes you do!  When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15.  There are still some fees for group tickets, but overall you will be saving by booking a group.  


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Are there student or senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please contact 612-373-5665 to discuss the various options available to your group.


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Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact 612-373-5665 to discuss the show content. 


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Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.


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Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups are able to reserve their seats in advance of the general public for most shows. Group reservations and sales generally start once the new season is announced.  Some shows may not be available right away, but the group sales team will take your information and contact you once the show becomes available for reservations/purchases.


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What if I reserved 35 tickets but only need 32?

No sweat! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date. You must not go below the group minimum on the show to remain a group sale.  Please contact the group sales department at 612-373-5665 to discuss the various options available to your group.


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What if I reserved 35 tickets and really need 40?

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability. Please contact the group sales department at 612-373-5665 to discuss the various options available to your group.


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Does my group have to be placed together?

Not at all! We can split your group among different price levels if you choose. If you have a specific seating request, we will do our best to accommodate it. We can often assign better seats if your group is willing to break apart into smaller segments. It is to your advantage to remain flexible about seating assignments.


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I am bringing a large group to the show. Where can we park our tour bus?

On-site parking is not available for motor coaches. Please call the group sales department to assist with parking options (612-373-5665).


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Contact Us

If your question has not been answered, please contact Broadway in Minneapolis Customer Service so that we may be able to speak with you personally.

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HOLIDAY HOURS: The Subscriber Service Center will be closed Thursday, November 27th and Friday, November 28th for the US Thanksgiving Holiday. We will re-open Monday, December 1st at 9am. HAPPY HOLIDAY!
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