Frequently Asked Questions

Minneapolis FAQ

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
What are the Terms when purchasing tickets with Broadway Across America?

Tickets are purchased under Broadway Across America Season Ticket privileges and are subject to terms and conditions of that relationship. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats.


When reviewing prices listed on yourindividual seasontickets, they will not add up to the total amount paidat renewal time. Tickets prices listed do not include season handling and patron/premium fees. Due to the nature of live entertainment dates, times, artists, venues, prices and on sales are subject to change without notice.

When should I expect to receive the individual tickets I ordered?

Once your ticket order has been confirmed and processed you should expect to receive your tickets in approximately three weeks. Some cities do offer the convenience of printing your tickets at home, which will be a delivery option when you place your order.


If you have ordered tickets less than 14 days prior to the performance, to guarantee you receive your tickets they will be held at the Theatre Box Office to be picked up an hour prior to performance.

When do shows typically go on sale?

One of the many benefits of being a Season Ticket Holder is the ability to purchase additional shows and specials in the season months in advance of the General Public. Call your Season Ticket Hotline today or log into your Account online.


If you are not a Season Ticket Holder shows generally go on sale 6 to 8 weeks prior to the opening performance.  Mega-Hits like Disney’s The Lion King, Wicked and Jersey Boys often go on sale several months in advance, please be sure to check the website often.

I’ve never received my tickets in the mail. Can you reprint them?

Although it is never our goal in inconvenience our Guests there are times with mailings when materials do no reach their planned destination. Please call your Season Hotline as soon as once you realize you’ve not received them. We will confirm your performance, shipping address and printing date. If necessary we will issue a "Location Pass," which will be available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.

I’ve misplaced/lost my ticket to one of my scheduled performances. Can I get a replacement?

No problem! Please call your Season Ticket Hotline as soon as you realize that you have misplaced your ticket(s). We will confirm your performance and seating and issue a "Location Pass," which will be available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.

I am unable to attend one of my performances due to a conflict. How do I exchange my tickets?

 Exchanging tickets is an exclusive benefit to our Season Ticket Holders. If you have a conflict you are able to exchange your tickets for another performance of the same production. We ask that you request your exchange 48 hours prior to the performance you currently have and by 3pm Friday for weekend performances.  Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. Additional monies will be collected if exchanging into a higher priced performance.


There are three easy ways to Exchange:


Exchange by PHONE: 800-859-7469. Simply call your Season Hotline during business hours of Monday – Friday, 10am to 5pm and a Broadway Across America Representative will be happy to assist you. Please have your tickets in hand when calling to exchange your tickets.  Once confirming your exchange over the phone, you will be advised to destroy the original tickets as the barcodes will be invalidated and will not be accepted when scanned at the venue.


Exchange by FAX: 800-329-8587. Please tear your tickets in half and fax them along with your performance options.


Exchange by MAIL:
Broadway Across America
PO Box 28048
New York, NY 10087-8048


If your city has a local Broadway Across America office or Season Ticket Holder window you can also exchange in person.

Due to an emergency, I missed my scheduled performance. What are my options?

As a Season Ticket Holder we understand emergencies happen and want to make every effort to be sure you see the performance. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please call your Season Ticket Hotline within 24 hours of your missed performance and ask to speak to a representative about options of being passed into another performance of the same production, inventory permitting. If your performance is on a Friday, Saturday or Sunday please contact the local venue box office for assistance. Seating locations are not guaranteed and accommodations can only be made for the same production, based on availability. You can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances once the production has ended.

Am I able to exchange my tickets if I purchased single tickets?

Exchanging is an exclusive benefit to our current Season Ticket Holders. When purchasing single tickets all sales are final.

My plans have changed. Am I able to get a refund for my single ticket purchase?

Only Season Ticket Holders have the flexibility with purchases. When purchasing single tickets all sales are final. There are no refunds or exchanges.

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

As a Season Ticket Holder we want you to bring your friends and family! Yes, you can purchase additional tickets for them on your account as long as the Account Holder is placing the order.  All tickets ordered will be mailed to the address on the account. No exceptions.  Please note there is an eight ticket limit on most performances.

I’ve moved recently, how do I change my address?

You can now update your mailing address and other contact information online by logging into Account Manager.  Otherwise address changes can be sent by the Account Holder in writing to:


Broadway Across America
PO Box 203766
Houston, TX 77216-3766


*We are not responsible for items not forwarded by the post office

I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be requested by the current Account Holder in writing to our office before the renewal deadline. Complete address information on the parties’ involved need to be included with their payment in full. Once new accounts have been created only the new Account Holder can access his/her account. Once accounts are split the original Account Holder no longer has account privileges on the new account. Management has the right to decline splitting of accounts.

At what age can children attend shows?

Children under the age of six are encouraged to attend the theatres only for special children's events. Everyone entering the theatre must have a ticket. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed admission to Broadway performances.

What do I wear to the show?

While going to the theater is certainly a special occasion, there is no required dress code. You'll probably be most comfortable in casual business wear.

What happens if I arrive late to a show?

Guests arriving after the start of the performance will be seated at the discretion of management, in accordance to the wishes of the performing company. These times vary with each production. Please plan to allow plenty of time for parking.

I would like to purchase a large number of tickets for my company event or charitable functions. Who do I contact?

Broadway Across America is thrilled to work with Groups and Charitable functions. On the BroadwayAcrossAmerica.com home page select the city you are interested in and click the Groups tab at the top to find to Group Sales Manager information for that city.

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If your question has not been answered, please contact Broadway in Minneapolis Customer Service so that we may be able to speak with you personally.

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HOLIDAY HOURS: The Subscriber Service Center will be closed Thursday, November 27th and Friday, November 28th for the US Thanksgiving Holiday. We will re-open Monday, December 1st at 9am. HAPPY HOLIDAY!