Minneapolis
 

Subscriber Resources

BUY ADDITIONAL TICKETS

2016–2017 Subscribers may order additional tickets now before they go on sale to the general public. Seating locations for additional tickets are subject to availability. Additional tickets are only available after you have renewed your Season Ticket Package. Additional tickets for the 7 shows in the packages will be available after upgrades are completed. Requests are filled in the order in which they are received. Prices are subject to change without notice

EXCHANGE TICKETS

As a Season Subscriber, you may exchange your tickets for another performance of the same production. Exchanges may be made for free online (see Benefits and Policies tab), in person at The State Theatre Box Office, and by calling the Season Subscriber Hotline (fees apply). You must have your tickets in hand for exchanges at the box office and by phone. Comparable seating locations are not guaranteed. When exchanging from a lower to a higher-priced ticket/performance, the price difference must be collected when processing the exchange. Refunds cannot be offered for the difference if you exchange into a lesser priced ticket/performance. All ticket exchanges must be processed at least 24 hours prior to the performance you are originally scheduled to attend. If your show is on a weekend, please complete your exchanges by 5pm on the Friday prior. Due to the popularity of some shows, ticket exchanges may not be available, or only for a limited window of time. Sorry, missed performances cannot be refunded.

Please note: ticket exchanges for The Book of Mormon and Wicked must be completed no later than 72 hours prior to your performance.

BENEFITS AND POLICIES

Log into your account and enjoy the benefits of these exciting features!


ONLINE EXCHANGES

In just a few steps, you can enjoy the same convenience as phone exchanges—online!


PRINT TICKETS AT HOME

In just a few simple steps, at no additional fee, you’ll enjoy the convenience of printing your tickets at home.


TICKET TRANSFER

Unable to use your tickets? Ticket Transfer is a virtual Will Call that allows you to offer your season tickets to another individual via email.


MOBILE TICKETING

Your tickets are now available on your smartphone. Simply log into your Broadway Across America Minneapolis Account using your smartphone, select an event, and click ‘view tickets’.


DONATE YOUR TICKETS

Unable to attend a performance? Donate your tickets to Hennepin Theatre Trust’s Access Program and receive the satisfaction of knowing that you’ve opened the theatre doors to someone who might not otherwise get the chance to attend a Broadway show. Donations are 100% tax deductible for the full face value of the tickets. Simply call 612.455.9520 for more information.


LOST TICKETS

If you lose your tickets, please call the Box Office or Season Subscriber Hotline immediately. For security, lost tickets will only be reprinted the day of the show and Season Ticket Holders can pick up their tickets at the Will Call window one hour prior to the performance.


PAYMENT PLANS

Break up the cost of your subscription package into seven interest-free installments automatically charged to your credit card.


AUTOMATIC RENEWALS

The easiest way to renew your tickets each year! Have peace of mind that your seats are yours season after season. For more information or to enroll in the automatic renewal program, call 800.849.7469 (M-F 10AM-5PM).


FOR OUR GUESTS WITH DISABILITIES

Seating for guests who use a wheelchair is available in a variety of theatre sections. When ordering tickets, please indicate any special needs. For our guests who are hard of hearing, the Orpheum, State and Pantages Theatres are equipped with listening units; please ask an usher for assistance. Every Broadway production that is part of the season package offers one performance that is American Sign Language (ASL) interpreted, Audio Described (AD) and Open Captioned (OC). Please visit HennepinTheatreTrust.org/Accessible for more information on accessible performance dates or call the box office at 612.339.7007.


PLEASE REMEMBER

Everyone, regardless of age, needs a ticket to attend productions at the State, Orpheum and Pantages Theatres. Children under the age of six are encouraged to attend the theatres only for appropriately designated family events. During the performance, talk above a whisper and the use of electronic devices are disturbing to performers and other audience members and will not be allowed.


CHANGE OF ADDRESS

We encourage you to update your personal information by logging in to your account at Minneapolis.Broadway.com. Change of address requests can also be sent to MinneapolisService@BroadwayAcrossAmerica.com. (We only accept change of address requests in writing).


INCLEMENT WEATHER

All performances will go on as scheduled, regardless of weather conditions. If you miss a performance due to inclement weather, please contact the box office at 612.339.7007 for possible reseating options within the same production. All reseating is subject to availability and may not be offered due to show restrictions.


TERMS AND CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions.

FEES

The price of each subscription seat reflects the face value of your tickets, as well as $42 in handling fees, facility fees (described below), applicable taxes, and, if applicable, the Select Plus or Select subscription fee noted below. Facility fees for 7-show subscriptions total $28 per subscription seat. Facility fees for 6-show subscriptions total $24 per subscription seat.


*Select Plus Seating subscriptions (Orpheum Theatre Main Floor Sections 1 and 2 Rows A–N, Wheelchair Accessible Sections 1-2, Row G) include a $75 charitable contribution for each subscription seat purchased. Select Seating subscriptions (Orpheum Theatre Main Floor Section 1 and 2 Rows O–X, Front Balcony Section 5, 6 and 7 Rows A–F, Wheelchair Accessible Section 4, Row T and 5, Row F) for all performances include a $60 charitable contribution for each subscription seat purchased. Select Plus Seating and Select Seating subscribers receive priority access to premium seat locations (available only to these subscribers) prior to tickets being placed on sale to the general public. Additional benefits, such as invitations to special events, and private theatre and backstage tours are included in the Select Plus or Select Seating package.

PARKING

Visit Hennepin Theatre Trust’s website to find the latest on parking, traffic and more.

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