We are working to update this Help section as we reopen. Some of the information contained below will be revisited and may be revised in the coming weeks. For the most up to date information regarding our Health and Safety policies, please visit HennepinTheatreTrust.org/scheduling-safety-update
For specific questions about Broadway scheduling changes, please visit HennepinTheatreTrust.org/BroadwayTicketInfo
Select one of the tabs below to find a question and answer. If your question has not been answered, please contact us so that we may be able to speak with you personally.
On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.
Please visit our Shows page for general information about our upcoming productions.
Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!
Questions regarding tickets can be directed to the State Theatre Box Office in person or over the phone at 612.339.7007. For tickets purchased through Ticketmaster, you may also contact Ticketmaster for support via Live Chat or email.
Please note: To reduce spread of COVID-19, the box office will be closed until further notice.
All sales are final and refunds cannot be given.
To update your email preferences for Broadway Across America, please submit the email address attached to your account. You will receive an email notification with more instructions.
If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway on Hennepin, State Theatre, or Ticketmaster), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.
For security, lost tickets will only be reprinted the day of the show and season ticket holders can pick up their tickets at the Will Call window one hour prior to the performance
We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.
In the event that a performance is cancelled, Broadway on Hennepin and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.
In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Broadway on Hennepin homepage.
All performances will go on as scheduled, regardless of weather conditions. If you miss a performance due to inclement weather, please contact the box office at 612.339.7007 for possible reseating options within the same production. All reseating is subject to availability and may not be offered due to show restrictions.
You can contact Hennepin Theatre Trust at 612.455.9500 Monday through Friday from 9am-5pm. You may also contact the Trust via email at firstname.lastname@example.org for assistance.
If you prefer to send written communication, please send to Hennepin Theatre Trust, Attn: Customer Service, 900 Hennepin Avenue, Minneapolis, MN 55403
Broadway on Hennepin subscribers can contact 1.800.859.7469 Monday through Friday from 9am-5pm or email MinneapolisService@BroadwayAcrossAmerica.com for assistance with any subscription-related needs.
If you have an emergency issue outside of business hours that needs to be addressed prior to a show, please contact the State Theatre Box Office emergency phone line at 612.339.7007.
Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.
Please reach out to Lucky Seat directly by emailing email@example.com.
Everyone, regardless of age, needs a ticket to attend productions at the State, Orpheum and Pantages Theatres. Children under the age of six are encouraged to attend the theatres only for appropriately designated family events.
Please contact Hennepin Theatre Trust at firstname.lastname@example.org for information regarding ticket donations and contributions.
Buying New Subscriptions
A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.
Please visit our Season page for more information about season ticket holder benefits.
Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.
The Package Total includes the following non-refundable fees. The price of each subscription seat reflects the face value of your tickets, $50 in processing fees, historic restoration fees (described below), applicable taxes, and, if applicable, the Select Plus or Select subscription fee noted below. Historic restoration fees total $30 per subscription seat for 6-show packages and $35 per subscription seat for 7-show packages.
Select Plus Seating subscriptions (Orpheum Theatre Main Floor Sections 1 and 2 Rows A–N, Wheelchair Accessible Sections 1-2, Row G) include a $125 charitable contribution for each subscription seat purchased. Select Seating subscriptions (Orpheum Theatre Main Floor Section 1 and 2 Rows O–X, Front Balcony Section 5, 6 and 7 Rows A–F, Wheelchair Accessible Section 4, Row T and 5, Row F) for all performances include a $75 charitable contribution for each subscription seat purchased. Select Plus Seating and Select Seating Subscribers receive priority access to premium seat locations (available only to these Subscribers) prior to tickets being placed on sale to the general public. Additional benefits, such as invitations to special events, and private theatre and backstage tours are included in the Select Plus or Select Seating package.
Select Plus and Select subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Select Plus and Select subscribers. For more information about subscriptions and benefits, please visit Hennepin Theatre Trust’s website.
New and renewing subscribers have the option to take part in our no-fee Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 800-859-7469.
Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 800-859-7469, or bringing your invoice in person to the State Theatre Box Office.
Season Ticket Automatic Renewal (STAR) is a program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Season Ticket Automatic Renewal (STAR) subscribers are still able to opt into our no-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 800-859-7469.
Please note – a valid email address is required to participate in STAR.
In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!
If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 800-859-7469.
Exchanging and Adding Tickets
This is one of the best benefits of becoming a Broadway on Hennepin Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange into new seats for the same performance.
IMPORTANT INFORMATION ABOUT EXCHANGES:
Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged 24 hours prior to your regularly scheduled performance and by Friday at 5:00 pm for weekend performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or seat location, the price difference must be collected when processing the exchange. Refunds from exchanging into a lower priced tickets/performance will be processed within 7 business days. Exchanges may only be made for a different performance of the same production.
Please note: Ticket exchanges for Disney’s Frozen must be completed no later than 72 hours prior to your originally scheduled performance. Hamilton exchanges are available for a limited time.
Ticket exchange policies for the remaining 2021-2022 shows will be released at a later date.
We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same production. You may also transfer your tickets to a friend or loved one for free by logging into your online Account Manager.
If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 800-859-7469 for further information.
You may also donate your tickets via Hennepin Theatre Trust. It’s tax deductible for the full value of the tickets. To donate your tickets, simply call call the Donor Ticket Line at 612.455.9536 at least 24 hours prior to show time or by 5 p.m. Friday, if your performance is on a weekend.
Once additional tickets and exchanges become available for subscribers, you may add tickets online , over the phone 800-859-7469, or in-person at the State Theatre Box Office.
Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.
Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.
As an added benefit, same seats for Season Options will be reserved for Select Plus subscribers until the applicable renewal deadline.
Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 800-859-7469 and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.
General Subscription Questions
We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Subscriber Hotline, 1.800.859.7469 Monday–Friday 9 a.m.–5 p.m. CT and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the State Theatre. Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances. Please note: some shows may not offer reseating options.
All performances will go on as scheduled. If you miss a performance due to inclement weather, please contact the Box Office 612-339-7007 or the season subscriber hotline 800-859-7469 for possible reseating options within the same production. All reseating is subject to availability. Missed performances cannot be refunded or exchanged. Some performances may not offer reseating options.
If you lose your tickets, please call the Box Office at 612.339.7007 or the season subscriber hotline at 800.859.7469 immediately. For security, lost tickets will only be reprinted the day of the show. Season subscribers can pick up their tickets at the will call window one hour prior to the performance (please present photo ID).
You may call us at 800-859-7469 (Mon-Fri, 9am – 5pm) or reach us via email at MinneapolisService@broadwayacrossamerica.com. If you prefer to send written communication, please mail to: Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019
If you wish to purchase accessible seats for a subscription, please call us at 800-859-7469 (Monday – Friday, 9am – 5pm). A full list of accessible services for the venue may be found here.
Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:
- Your name and account number
- The exact seat(s) that you wish to transfer
- Your friend’s complete information (name, mailing address, phone number, and email address)
- Written permission for us to transfer your seats
You may send this as an email to MinneapolisService@broadwayacrossamerica.com or via standard mail to our office at Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019. Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.
For a full list of Terms and Conditions, please visit this page.
During the renewal period, you may call us at 800-895-7469 to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.
Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.
IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@Tickets.BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.
To update your personal information, log in to your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.
If you are receiving an error message, please call us at 800-859-7469 or email MinneapolisService@broadwayacrossamerica.com for assistance.
When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.
You can click “Forgot Password?” at sign-in to receive an email or a text message with a one- time code to reset your password.
Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.
With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.
To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.
This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.
Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.
Creating an account is simple and secure! Follow the steps here to create an account.
Contact the Subscriber hotline at 800-859-7469 and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.
No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.
Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.
Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.
As a valued subscriber, you’re invited to download our free Broadway on Hennepin calendar directly to your mobile device. Never miss a performance, get reminders when it’s time to renew, and share events with your friends and family.
After you download, choose what shows and dates you are interested in and customize your calendar. Just want to see opening nights? Want to be notified when it’s time to renew your seats? We’ve got you covered.
For questions or technical support, please call us at 800.859.7469 (Monday – Friday, 9am – 5pm).
To update email preferences, please submit the email address attached to your account. You will receive an email notification with more instructions.
We suggest adding Announcements@Tickets.BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.
Please note that, regardless of your email preferences, you may still receive information from us pertaining to your current ticket purchases.
Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.
For more information, please visit http://broadwayacrossamerica.com/smsfaq.
The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.
Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.
Tickets may be subjected to a per-ticket Group Sales and Facility fee. Additional fees may apply for online Group Sales orders or added-value special events.
Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 612-373-5665 or email MinneapolisGroups@BroadwayAcrossAmerica.com to discuss the various options available to your group.
Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.
Purchasing Group Tickets
To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 612-373-5665.
For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.
If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.
Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.
Payment dates on traditional group orders vary depending on the show and performance date. When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 612-373-5665.
Please mail checks payable to:
Broadway In Minneapolis
Attn: Group Sales
Historic Theatre Group
800 LaSalle Ave. Suite 120
Minneapolis, MN 55402
If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 612-373-5665.
The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.
If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.
General Group Questions
You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.
There are no refunds or exchanges on group tickets.
Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.
We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 612-373-5665 or email MinneapolisGroups@BroadwayAcrossAmerica.com to check the status of your order.
Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.
If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.
If you have a promo code, visit the Groups Home page and select “Buy Tickets” for the show you want to see. On the next screen, select “Find Tickets” next to your desired performance. Enter your promo code in the pop-up box and hit “Go,” then select your seats
If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.
While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Minneapolis. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.
If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 612-373-5665 or email MinneapolisGroups@BroadwayAcrossAmerica.com for assistance.
If you have forgotten your password, select “Forgot Password?” when signing in.
If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.
To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.
You should join Season Ticket Automatic Renewal (STAR) because:
- You will be FIRST IN LINE to upgrade your subscription package seats, buy additional tickets, and make exchanges for the new season’s shows. (Some restrictions may apply.)
- It’s the EASIEST WAY TO KEEP YOUR SEATS by letting our team renew your subscription for you. Never miss a renewal deadline and risk losing your seats.
- We offer a MONEY-BACK GUARANTEE. If you decide you don’t want to renew for any reason, you can receive a full refund as long as you contact us by 5:00 PM on the Renewal Deadline.
About Season Ticket Automatic Renewal (STAR)
Season Ticket Automatic Renewal (STAR) is a risk-free, convenient service offered to handle the renewal process on your behalf to ensure you never miss a deadline.
If you change your mind once the season is revealed, contact us by the Renewal Deadline, and we’ll refund you in full and cancel your seats.
- There are two ways to join, either via an invitation emailed to you, or as part of your season subscription renewal. If renewing by phone or in person, just be sure to tell the agent you’d like to automatically renew moving forward. Once enrolled, we’ll renew you automatically season after season.
- Before the season is announced, you will receive an email containing a reminder of the credit card on file, the date we will charge the card, the amount we will charge the card, and if you are using the payment plan – the total amount for your subscription renewal.
- A few days before the season announcement, we’ll charge your card on the date listed in the email and according to your designated payment plan (single payment or six installments). Once successfully renewed, we’ll send a confirmation email. If we run into any issues with your payment method, we will be sure to let you know via email so you can go online or call us to renew your seats.
- If you change your mind once the season is announced, contact us by the Renewal Deadline and we will cancel your subscription seats and provide a full refund.
- When it is time to purchase additional tickets and make exchanges for the new season, STAR participants will be FIRST IN LINE to buy and make changes to their performance schedule.
- You will be automatically renewed season after season, and we will always notify you prior to charging your card.
- If you would like to keep your season seats but opt out of the STAR program, simply call the subscriber hotline at 800.859.7469 to be removed from the program. We will no longer renew your seats automatically each year. To keep your seats, you will need to renew online, by phone, or in person before the designated Renewal Deadline.
Yes! You will receive your same subscription seats to all the shows included in the season package.
In seasons where there are Season Options – shows that can be purchased in addition to those included in subscription package(s) – Season Options will not be included in your automatic renewal and an additional purchase is required. Season Ticket Automatic Renewal (STAR) participants will have first access to buy tickets to Season Options because their renewal will be done already at the time of announcement.
All renewed Subscribers, including STAR participants, will be eligible to participate in the online upgrade process after the Renewal Deadline. STAR participants will be FIRST IN LINE for online upgrades following the renewal deadline.
We will communicate with you every step of the way. Before the season is announced, you will receive an email with the total and the exact charge date so there are no surprises.
In order to ensure a seamless process on the announcement day, we will charge your credit card a few days before and get in touch if there are any issues.
No problem! If you change your mind after we announce the shows, there is a 100% money-back guarantee if you contact us before the Renewal Deadline.
Yes, you have the choice to pay in full with a single payment or use our installment plan for no additional fee.
If you select the payment plan option, the first charge will be 1-3 days before the season announcement (we will email you in advance with the amount). The subsequent payments will be charged monthly on, or around, the same date each month. We will send you a reminder by email before each subsequent payment plan charge.