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General Venue Information

You may visit our theater information page here.

More information may also be found on the venue’s website.

State Theatre Box Office is open from Mon–Fri 10am–5pm, Sat Noon–3pm.

Orpheum Theatre Box Office is open 5pm weeknight shows, and 2 hours prior to matinee on weekends.

We understand emergencies arise. Please contact State Theatre Box Office at 612-339-7007 to see how we can assist you.

Detailed information about parking may be found at our Visit page.

Unfortunately, Orpheum Theatre does not offer valet parking. Please allow extra time to park your vehicle and get to the theater!

Historic Theatre Group, LLC, the management company for the State, Orpheum and Pantages Theatres (the “Theatre”) is committed to creating a safe, comfortable and enjoyable entertainment experience for all of our patrons.  For a full list of prohibited items and security procedures, please go to hennepintheatretrust.org/plan-your-visit/patron-services-faq/security-and-guest-code/

Food and drinks are typically sold in the lobby before shows and during intermission.

The Jack Link’s Legend Lounge is a perfect place to gather and meet friends before the show. Located in 900 Hennepin (adjacent to the Orpheum Theatre), the lounge is open to the public 90 minutes before every Bank of America Broadway on Hennepin performance and through intermission. Beer, wine, Jack Link’s-inspired cocktails, as well as other cocktails, and snacks will be available to purchase, and local breweries or distilleries will offer occasional tastings

 

Food and drinks are allowed inside the theater at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

Exceptions will be made for those with disabilities, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions or special needs should contact by emailing us prior to attending the event to arrange for reasonable accommodations.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theatre, and some events, such as opening nights, will draw a dressier crowd. For theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theater doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Buying Tickets

A full list of accessible services for the venue may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 800-859-7469.

You sure can! Individual show tickets are available in person at the following location:

State Theatre Box Office

805 Hennepin Avenue

Minneapolis, MN 55402

612.339.7007

 

Box Office Hours

Monday-Friday: 10:00am to 5:00pm

Saturday: Noon to 3:00pm

Sunday: Closed

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter or call us at 800-859-7469 for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

Buying Tickets

Broadway on Hennepin strongly urges all patrons to purchase through the following authorized ticketing outlets:

  1. HennepinTheatreTrust.org 
  2. TICKETMASTER – ticketmaster.com, phone number 1.800.982.ARTS (2787)

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you are an eCLUB member and wish to purchase accessible seats for a production, please call us at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT). A full list of accessible services for the venue may be found here.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET), or email us at SpecialServices@BroadwayAcrossAmerica.com.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway on Hennepin, State Theatre, or Ticketmaster), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

For security, lost tickets will only be reprinted the day of the show and season ticket holders can pick up their tickets at the Will Call window one hour prior to the performance

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway on Hennepin and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Broadway on Hennepin homepage.

All performances will go on as scheduled, regardless of weather conditions. If you miss a performance due to inclement weather, please contact the box office at 612.339.7007 for possible reseating options within the same production. All reseating is subject to availability and may not be offered due to show restrictions.

You can call us at 1.800.859.SHOW (7469) Monday through Friday 9am-5pm.

You can reach us by e-mail at MinneapolisService@BroadwayAcrossAmerica.com.

If you prefer to send written communication, please send to Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. The State Theatre Box Office emergency phone line is 612-339-7007.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Everyone, regardless of age, needs a ticket to attend productions at the State, Orpheum and Pantages Theatres. Children under the age of six are encouraged to attend the theatres only for appropriately designated family events.

Please visit Hennepin Theatre Trust’s ticket contribution page for more details.

Website Issues

If you are receiving an error message, please call our eCLUB Service Line at 800-859-7469 (Monday – Friday, 9am – 5pm ET) or email MinneapolisService@broadwayacrossamerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

**PACKAGE TOTAL – The Package Total printed on the reverse includes the following non-refundable fees. The price of each subscription seat reflects the face value of your tickets, as well as $55 in processing fees and $40 in historic restoration fees, applicable taxes, and, if applicable, the Select Plus or Select subscription fee noted below.

Select Plus Seating subscriptions (Orpheum Theatre Main Floor Sections 1 and 2 Rows A–N, Wheelchair Accessible Sections 1-2, Row G) include a $125 charitable contribution for each subscription seat purchased. Select Seating subscriptions (Orpheum Theatre Main Floor Section 1 and 2 Rows O–X, Front Balcony Section 5, 6 and 7 Rows A–F, Wheelchair Accessible Section 4, Row T and 5, Row F) for all performances include a $75 charitable contribution for each subscription seat purchased. Select Plus Seating and Select Seating subscribers receive priority access to premium seat locations (available only to these subscribers) prior to tickets being placed on sale to the general public. Additional benefits, such as invitations to special events, and private theatre and backstage tours are included in the Select Plus or Select Seating package.

Select Plus and Select subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Select Plus and Select subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our no-fee Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 800-859-7469.

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 800-859-7469, or bringing your invoice in person to the State Theatre Box Office.

Season Ticket Automatic Renewal (STAR) is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Season Ticket Automatic Renewal (STAR) subscribers are still able to opt into our no-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 800-859-7469.

Please note – a valid email address is required to participate in STAR.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 800-859-7469.

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Broadway on Hennepin Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged 24 hours prior to your regularly scheduled performance and by Friday at 5:00 pm for weekend performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Refunds from exchanging into a lower priced tickets/performance will be processed within 7 business days. Exchanges may only be made for a different performance of the same show.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account. https://am.ticketmaster.com/baamin/

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 800-859-7469 for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online , over the phone 800-859-7469, or in-person at the State Theatre Box Office.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 800-859-7469 and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Subscriber Hotline, 1.800.859.SHOW (7469) Monday–Friday 9 a.m.–5 p.m. CT and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the State Theatre.  Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.  Please note: some shows may not offer reseating options.

If your subscription tickets have been misplaced or destroyed, contact Broadway on Hennepin at 800-859-7469 or MinneapolisService@broadwayacrossamerica.com as soon as possible to request a reprint.

You may call us at 800-859-7469 (Mon-Fri, 9am – 5pm) or reach us via email at MinneapolisService@broadwayacrossamerica.com. If you prefer to send written communication, please mail to: Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019

If you wish to purchase accessible seats for a subscription, please call us at 800-859-7469 (Monday – Friday, 9am – 5pm). A full list of accessible services for the venue may be found here.

Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:

  • Your name and account number
  • The exact seat(s) that you wish to transfer
  • Your friend’s complete information (name, mailing address, phone number, and email address)
  • Written permission for us to transfer your seats

You may send this as an email to MinneapolisService@broadwayacrossamerica.com or via standard mail to our office at Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019. Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee.  Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.

For a full list of Terms and Conditions, please visit this page

During the renewal period, you may call us at 800-895-7469 to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.

Website Issues

As a valued subscriber, you’re invited to download our free Broadway on Hennepin calendar directly to your smartphone. Never miss a performance, get reminders when it’s time to renew, and share events with your friends and family.

After you download, choose what shows and dates you are interested in and customize your calendar. Just want to see opening nights? Want to be notified when it’s time to renew your seats? We’ve got you covered.

http://bit.ly/BOHSubCalendar

For questions or technical support, please call us at 800-859-7469 (Monday – Friday, 9am – 5pm).

If you are receiving an error message, please call us at 800-859-7469 or email MinneapolisService@broadwayacrossamerica.com for assistance.

If you have forgotten your password, visit your Account Manager here and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.

For more information, please visit http://broadwayacrossamerica.com/smsfaq.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 612-373-5665 or email MinneapolisGroups@BroadwayAcrossAmerica.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 612-373-5665.

 

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 612-373-5665.

Please mail checks payable to:

 

Broadway In Minneapolis

Attn: Group Sales

Historic Theatre Group

800 LaSalle Ave. Suite 120

Minneapolis, MN 55402

 

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 612-373-5665.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 612-373-5665 or email MinneapolisGroups@BroadwayAcrossAmerica.com to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If you have a promo code, visit the Groups Home page and select “Buy Tickets” for the show you want to see. On the next screen, select “Find Tickets” next to your desired performance. Enter your promo code in the pop-up box and hit “Go,” then select your seats

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Minneapolis. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 612-373-5665 or email MinneapolisGroups@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation: