Hennepin Theatre Trust App
How can I access my tickets from a mobile phone?
Step 1: Log in to the app with your account email address and password.
Step 2: Select the Tickets icon at the bottom of the screen. You will need to log in to your appropriate account. Subscribers, patrons who purchased tickets through the donor concierge, and group promo code buyers should log in to the Broadway on Hennepin account. All other buyers should log in to their Ticketmaster account.
Step 3: Select Manage My Tickets.
Step 4: All of your upcoming events will be listed here. Tap an event to view and manage your tickets for that show.
The app will be your one stop for all your Broadway on Hennepin needs. You can view tickets, transfer tickets, buy tickets for upcoming shows, plan your visit to the theatre, and more. Additionally, Broadway on Hennepin subscribers can renew their subscription, upgrade their seats, make exchanges and buy additional tickets.
Access Your Tickets Online
Visit HennepinTheatreTrust.org/BroadwayAccount. We recommend you bookmark this page for easy access in the future.
Step 1: Login at HennepinTheatreTrust.org/BroadwayAccount with your email address and password.
Step 2: Select the menu icon (three horizontal parallel bars) and click on Manage My Tickets.
Step 3: You will see all your upcoming events here. Tap an event to view and manage your tickets for that show.
Once logged in to your account:
Step 1: Select Manage My Ticket(s) from the menu (three horizontal parallel bars) or at the bottom of the page, then tap the Transfer button.
Step 2: Check the box to select the event(s) you wish to transfer tickets for, and tap Next.
Step3: Check the boxes to select the specific seats/tickets you’d like to transfer and tap Next.
Step 4: Add the name, email, and a personal message (optional) for the recipient and tap Transfer.
You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.
No, but the app makes accepting tickets simple and easy. Either way, the recipient will need to log in or create a new account via the Broadway on Hennepin account manager website to accept and access the transferred tickets.
- Quick, easy, contactless entry to the venue using your mobile phone-Instant access to all your tickets for the season
- The ability to manage, view, and transfer tickets at any time
- Reduced risk of lost, stolen, counterfeit or forgotten tickets
- The ability to skip the printer and save paper
Barcodes are only visible when logged in to your account on a mobile or smart device. Subscribers will be notified via email when barcodes have been made visible.
If you do not have access to a smartphone, please contact us via phone.
- Subscribers: 1.800.859.7469
- Groups: 612.373.5665
- Individual Ticket Buyers: 612.339.7007
We recommend you always add your ticket to your phone’s wallet at least 48 hours before the show to avoid issues with connectivity when trying to enter and find your seat. We will send you an email before your show as a helpful reminder
No. Tickets must be presented to the usher live from the Hennepin Theatre Trust app, the mobile Broadway on Hennepin account manager website, or within your phone’s wallet.
Yes. However, we recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.
Transferring tickets to everyone in your party is easy in your Hennepin Theatre Trust app or via your Broadway on Hennepin account manager website. You can easily Transfer each member their own ticket in advance, allowing everyone to enter on their own.
Yes. You can cancel the transfer and reclaim the tickets as long as they haven’t already been accepted by the recipient. You can always see the status of all of your tickets including those you have transferred when viewing the event in your account.
Your Hennepin Theatre Trust app includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the show. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay.
Simply come to the box office, present your ID, and we will assist.
Yes! Our venue and app is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected